- Product Variations: All items are handmade; slight variations in size, color, and texture are natural.

- Order Confirmation: Orders are confirmed only after payment is received.

- Shipping: We aim to dispatch within 2 business days. Delivery timelines may vary by location.

- Returns & Refunds: Due to the perishable and handmade nature of our products, we do not accept returns unless the product is damaged during shipping. In such cases, please contact us within 48 hours with proof.

- Bulk Orders: For corporate and event orders, timelines will be confirmed at the time of booking.